Frequently Asked Questions
Find answers to common questions about becoming a dealer, our products, ordering, shipping, and support.
- About Us
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Products
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Getting Started
How do I become a Jarlin dealer?
Fill out the dealer application on our website to get started. Approved dealers receive door samples, real-time online quoting and ordering, staff training, and 2020 Design / Pro Kitchen catalog support. Call (954) 688-4084 with questions.
Is Jarlin open to homeowners?
Jarlin Cabinetry is a wholesale distributor and does not sell directly to the public. Homeowners can purchase Jarlin cabinets through our network of independent authorized dealers; a showroom visit requires an authorized dealer if you do not hold a dealer account.
How long does account approval take?
Typically, if all the documents are provided and the information is filled out correctly, including the EIN number, someone from the inside sales team from Jarlin will contact you within 24 hours and activate your account
Do you offer training for new dealers?
Yes - approved dealers receive staff training as part of onboarding. You can also book an online appointment and choose "training on how to use the website" as your topic any time you need a refresher.
Can I book an appointment with your team?
Yes - anyone can book an appointment. Just let us know if you're a new or existing customer, provide your email address, and enter your business's state and zip code so we can match you to the right warehouse (Davie, FL; Bradenton, FL; or Charlotte, NC). Then choose what you'd like to discuss: placing an order, your account, training, a multi-unit project, becoming a stocking distributor, or a return/damage/missing item.
Products
What cabinet lines do you offer?
Jarlin offers 16 door styles across three cabinet-door families: Shaker, Double Shaker, and Raised Panel Shaker.
How many finishes/colors are available?
16 finishes across our three door-style families - including Shaker finishes Dove White, Toffee, Ebony, Aria Blue, Weston White, Cream White, Sage Green, Sandy Mirage, and Unfinished Birch; Double Edge Shaker finishes Soda, Sterling, and Smoky Gray; and Raised Panel finishes Perla, Charlton, Newport, and Avalon.
Do you offer assembled and RTA cabinets?
Yes, all our colors, ship Ready-to-Assemble (RTA) and assembled, both. RTA orders ship within 1-2 business days from any of our three warehouses; pre-assembled orders ship within 3-5 business days from Davie and Bradenton, FL, or 5-10 business days from Charlotte, NC.
Are samples available?
Yes - dealers can purchase a full sample set or individual sample doors for showroom display. Jarlin issues a one-time store credit for the entire sample set purchase once the dealer places their first kitchen order.
Do you offer accessories and organizers?
Yes - a full range of moldings and accessories, including crown and light-rail moldings, fillers, panels, toe kicks, lazy Susan corner cabinets, trash cans, roll-out drawers, spice pull-outs, drawer inserts, pullouts, and range hoods. Dealers order accessories the same way as cabinets, directly through the online dealer portal.
How much weight can your drawers hold?
Jarlin's full-extension soft-close under-mount drawer glides are rated to hold up to 50 lbs for weston shaker and 80 lbs for all other colors.
Are your cabinets CARB2 Certified?
Yes. Jarlin cabinetry carries the CARB2 compliance seal, certifying that formaldehyde emissions are well within safety limits.
How is the interior of the cabinets finished?
Interiors of the cabinets are natural birch.
Do I need a finished panel for the exposed cabinet ends?
No, all our cabinets are finished on all sides.
Ordering & Portal
How do I place an order?
Approved dealers place orders directly through the online dealer portal, with real-time inventory visibility and pricing. If you need help getting started, book an online appointment and choose "help with placing an order" as your topic.
Can I track my orders online?
Yes. The moment an order ships out, you will receive an email with the tracking number, using which you can track your deliveries.
Can I reorder previous jobs?
Yes, absolutely. You can always go to the website and duplicate an existing order to build your cart and place an order again.
What if I need help using the portal?
Book an online appointment and select "training on how to use the website" as your topic, or contact us directly at (954) 688-4084.
Can multiple users from my company access the portal?
Yes - dealer admins can create additional user accounts for their team directly in the portal, setting each person's email, user role, job title, phone number, and active status, so your whole team can access the account.
Shipping & Fulfillment
Where do you ship from?
Jarlin ships from three warehouses: Davie, FL (headquarters) - 3430 Davie Rd, Suite 307, Davie, FL 33314; Bradenton, FL - 4506 24th St E, Bradenton, FL 34203; and Charlotte, NC - 4250 Business Center Dr, Suite 100, Charlotte, NC 28214.
How long does shipping take?
RTA orders ship within 1-2 business days from any of our three warehouses. Pre-assembled orders ship within 3-5 business days from Davie and Bradenton, FL, or 5-10 business days from Charlotte, NC.
Do you offer expedited shipping?
There's no separate rush/expedited tier - at checkout you choose Pickup, Shipping, or Dealer Arranged Shipping, and standard RTA orders already ship within 1-2 business days from any of our three warehouses, among the fastest turnarounds in wholesale cabinetry.
Can I arrange pickup?
Yes - will-call pickup is available at any of our three warehouses, Monday-Friday until 5:00pm and Saturday until 11:30am; same-day pickup is available for orders placed before 3 PM. Orders are held for up to 2 business days after you're notified they're ready; a $10/cabinet/day storage fee applies after that. You're responsible for inspecting and loading your own order; a $40 loading fee applies if you need assistance. On the website, under shipping, please select "Dealer Arranged Pickup" in case you want to arrange your own pickup.
What if freight arrives damaged?
Note any damage or missing items on the carrier's Bill of Lading/Delivery Receipt at the time of delivery - a delivery signed without noted damage cannot be claimed later. Take photos of the damaged pallet or boxes and email them, along with a completed Freight Damage Claim form, to info@jarlincabinets.com within 2 business days of delivery.
How do you ship your cabinetry?
At checkout, choose from three options: Pickup (will-call at one of our warehouses), Shipping (Jarlin arranges LTL/ground freight on pallets, or Dealer Arranged Shipping (use your own carrier - packing and handling available from Jarlin). Deliveries to a business address with a loading dock or forklift avoid extra fees; residential or no-dock/no-forklift deliveries incur additional charges.
Support & Service
Who is my point of contact?
You will always be mapped to a customer sales representative. You will be able to see their email address and phone number when you log into our dashboard.
How do I request replacements or claims?
To submit a replacement or a claim request, log into your account on jarlincabinets.com and go to the RMA section to file a request. The system will guide you through the steps to put in the reason and upload photos and other evidence pieces as required
Do you provide design assistance?
Yes, we provide design assistance. Based on the complexity of the design and the effort required, we may charge $50, $100, or $150 per request.
Can I get pricing sheets?
You have to register on the dealer to sign up for an account, after which you will be able to access the pricing for each and every product that Jarlin sells.
How do I contact support?
Call (954) 688-4084, fax 954-272-7777, email sales@jarlincabinets.com, or book an appointment online. You can also reach out to the sales representative mapped to your account. You can find the relevant details on jarlincabinets.com when you log into your account.
Do you provide assembly videos?
Yes, there is a section for assembly videos on our website. Please visit https://www.jarlincabinets.com/assembly-videos
Does Jarlin Cabinetry have a 2020 Design or Pro Kitchen design software catalog?
Yes - Jarlin dealers design with 2020 Design and Pro Kitchen software to produce full-color 3D elevations and floor plans. Once you sign up as a dealer, please go to the Resources section within your account to download the 2020 and the Pro Kitchen catalogs.
Dealer Growth Programs
Do you help with showroom displays?
Yes - dealers can purchase a full cabinet door sample set for showroom display, with a one-time store credit for the sample set on your first kitchen order.
Are there promotions for dealers?
Yes, based on the volumes that you could commit, there would be different multiplier tiers that would help with better margins. Please reach out to your customer sales representative and discuss this with them for them to be able to configure that in your account. Apart from this, if we are running any generic promotions, you will see an announcement on the website and will be able to apply coupons to applicable products during checkout.
Do you offer marketing support?
We do route end homeowners to our dealers active in the area. You can reach out to your sales rep for any other details.